There are several aspects in my complaint – they are listed below in serial order. I am a BB customer for long and during this time I have witnessed their service declining – from bad to worst. Some details are given below.
1.Customer service – BB will never respond to your emails and feedbacks – rather they will take unilateral decisions to deceive and cheat you. A specific example is given below.
First issue – non-compliance to delivery date and time.
Order Number MKOVO-37517421-071217, placed on 11 Dec 2017 for Rs. 1520.00
At the time of placing my order, I found some items are unavailable and to make the final amount above Rs. 1500.00, as 10% was offered on it. I added some alternate items but after placing the order I found that delivery date and time has changed – although I already specified them.
2.Another example – Poor customer service, failure to delivery time and deceiving me illegally.
Order Number MKOVO-42862322-110318 for Rs. 1518.00
The delivery date and time were missed by them and BB made a telephone call – I agreed to reschedule on another slot and let me intimate through email.
The first issue – I got an SMS that my order has been canceled – no email reply.
Second issue – BB made another order of their own canceling the existing one, where they deducted two items – reducing the amount below 1500.00 and charging me with additional Rs. 152.00.
The third issue – the revised odder has not yet been delivered – who knows what more surprises are there
Response from firstname.lastname@example.org – 2nd one
date: Fri, Mar 23, 2018 at 10:13 PM
We regret the inconvenience that may have caused in this regards.
However, We’ve taken your feedback very strongly with our team. We’ll ensure we take necessary measures to avoid these type of incident in near future.
For any further assistance, please feel free to contact us at 1860-123-1000 or write to us at email@example.com all days between 7am to 10pm.