Bigbasket.com — non-delivery of my order and thereafter no-response to my complaint

BigBasket complaint

This was my complaint which I made on 15th April at 2:21 p.m on the Big Basket’s Customer Complaint e-mail given by their Customer Service Executive. Am yet to receive a feedback till now 16th April 7:30 p.m. Two reminders sent.

bigbasket

“I would like to complain about the extremely poor customer service/delivery service that Big Basket has exhibited today. I placed 2 Orders today at 9:56 a.m. and 10:01 a.m. My Orders were taken and I was assured that the same will be delivered 11:27 a.m. and 11:32 a.m. respectively. I am attaching the order confirmation. The items were for our lunch today. We waited for the orders to be delivered but there was no sign of the Big Basket delivery person. We called your Customer Service at 12:31 p.m. and one Arvind attended our call. He said he was unable to contact the delivery guy right then and will check and revert in 10 minutes. That 10 minutes never happened. We made the next call at 1:16 and one Mamta took my call. She said the same thing. Both were unable to reach the delivery guy and both were supposed to call us back – which they did not. Disgusted with the shoddy service, I cancelled the orders. Finally at 1:36 p.m. one Suvo Das called me asking me if I cancelled the order and why ? I would like to put on record the customer dissatisfaction that I have experienced today. More so since the items were ordered for lunch and it was a special lunch, occasion being Bengali New Year. From your records, you can see that I am regular customer of Big Basket. And today I am very very disappointed and disgusted. Can you explain why the delay and why was I not informed earlier that you are unable to execute my orders rather than me having to follow up with you guys ?

The order values were 393/- + 89/- = 482/- which should be credited in my wallet. Also as per the Cancellation Policy, 10% of the Order Value should be credited to my wallet. So the total amount to be credited = 393/-+89/-+ 48.20 = 530.20. On checking I find that the amount in my wallet is only Rs. 464.65. Can you please explain the difference in the value ?

I expect a clarification on both the concerns raised by me.

Regards,
Sugandha Dasgupta

Source: https://www.consumercomplaints.in/bigbasketcom-non-delivery-of-my-order-and-thereafter-no-response-to-my-complaint-c1927848

23 Comments on “Bigbasket.com — non-delivery of my order and thereafter no-response to my complaint”

  1. I got this web page from my buddy who shared with me regarding this website and at the moment
    this time I am visiting this website and reading very informative
    articles at this time.

  2. I’m not that much of a online reader to be honest but your blogs really nice, keep it up!
    I’ll go ahead and bookmark your site to come back later.

    All the best

  3. Hi, I do think your site could be having web browser compatibility problems.

    Whenever I look at your web site in Safari, it looks fine however,
    when opening in Internet Explorer, it’s got some overlapping issues.

    I just wanted to give you a quick heads up! Aside from that, fantastic website!

  4. Everything is very open with a really clear clarification of the issues.
    It was truly informative. Your site is extremely helpful.
    Thanks for sharing!

  5. I must thank you for the efforts you have put in writing this site.
    I really hope to view the same high-grade blog posts
    by you later on as well. In fact, your creative writing abilities has inspired me to get
    my very own site now 😉

  6. I love what you guys are usually up too. This kind of clever work and reporting!
    Keep up the terrific works guys I’ve incorporated you
    guys to my own blogroll.

  7. I want to to thank you for this excellent read!! I definitely loved every little bit of it.
    I’ve got you saved as a favorite to look at new things you
    I am sure this post has touched all the internet users, its really really nice article on building up new blog.
    I am sure this paragraph has touched all the internet people, its really really
    pleasant article on building up new web site.

  8. Hi, i feel that i saw you visited my weblog thus i got
    here to go back the want?.I’m attempting to find issues to improve my website!I suppose its adequate to make use of some of your ideas!!

  9. Of course red is wonderful with purple, just showing that all rule was created to be broken (with discrimination and taste,
    obviously). One red light generally appears if you have a hardware problem in the console as
    well as red lights appear should there be an overheating problem.
    I began playing ABBA when I concerned 15 or so and just leaving school because obviously I had
    heard a few of their songs around the radio and TV but somehow I came across an ABBA cassette and played it and after that played it over and over.

  10. Greetings from Idaho! I’m bored to tears at work so I decided to
    browse your site on my iphone during lunch break.

    I really like the information you present here and
    can’t wait to take a look when I get home. I’m surprised at how fast your blog loaded on my mobile ..

    I’m not even using WIFI, just 3G .. Anyhow, great site!

  11. http://www.raomua247.com/raovat/doi-tac-hop-tac/soikeo-info-cap-nhat-aff-cup-2018-hlv-eriksson-tiet-lo-ly-do-dan-dat-tuyen-philippines.html says:

    Right here is the perfect webpage for everyone who wants
    to find out about this topic. You know so much its almost hard to argue with you (not that I personally would want to?HaHa).
    You certainly put a new spin on a subject which has been discussed for decades.
    Excellent stuff, just wonderful!

  12. We’re a group оf volunteers and opening a neѡ scheme in oսr community.
    Your website offered us wіth helpful informatіon to work on. You’ve performed an impressive process аnd ouг entirе neighborhood ѡill likelу be thankful tօ
    үߋu.

  13. Simply ᴡant to saʏ your article is as surprising.

    Τһe clarity in yօur post iѕ simply nice and і cоuld assume
    you are an expert ߋn tһіs subject. Ϝine ѡith your
    permission let me to grab your RSS feed to keep updated with
    forthcoming post. Тhanks а miⅼlion and pleaѕe carry on tһe enjoyable ѡork.

  14. Rеgards for this post, I am a big fan of thiѕ internet site ԝould lіke tο
    go on updated.

  15. Just wish to say yоur article iѕ as amazing. The clearness in your post is јust cool
    ɑnd i can assume yοu аre ɑn expert on this
    subject. Fine with yоur permission allow me to grab yoսr RSS feed tо ҝeep
    updated with forthcoming post. Τhanks ɑ millіon and please continue the gratifying work.

  16. Excellent гead, I just passed tһіs onto a
    friend ԝhо was doing some гesearch on that. And hе actually bought me lunch as I
    found it fоr him smile Ѕo let me rephrase that:
    Thank you fօr lunch!

  17. We are a gaggle of volunteers and оpening a brand neᴡ scheme іn ouг community.
    Yߋur web site offered սѕ wіtһ useful informаtion to ԝork on. Ⲩou’ve dߋne а formidable job
    and our ѡhole community might be thankful to yоu.

Leave a Reply

Your email address will not be published. Required fields are marked *